Check out the Highlights 

Voices of Participants 

Break Through to the Other Side of User Assistance

On July 25-26, 2017, UA Reloaded 17 has taken place for the first time in St. Leon-Rot (near Heidelberg) – a brand-new conference format that tekom has developed together with the UA experts of SAP. Instead of back-to-back PPT lectures, interaction, improvisation and inspiration took center stage.

As user assistance (UA) needs to go beyond flat text to innovative new formats and media types, technical writers need to get ready for new technologies, such as voice interaction, to be able to create cutting-edge deliverables for today and the future. With the right tools and infrastructure at hand, and by collaborating with customers to design and prototype new UA concepts, the user assistance community should aim to develop an end-to-end knowledge experience that is attractive to every user.

At UA Reloaded, we don’t want to deal with any of the traditional topics that fill the agenda of a standard UA conference. Instead, we intend to take a fresh look at the topic of UA and how new technologies and developments can be re-imagined in the context of user assistance. We will provide conference participants with a place where they can see and interact with "new" technologies in such a way that they can draw their own conclusions about how to implement them for the UA of the future.

The participants had the opportunity to take part in presentations and workshops. They enjoyed an interactive program and many networking opportunities, such as:

Idea Market

With the Idea Market, we provided the participants a place where they could see and interact with "new" technologies in such a way that could draw their own conclusions about how to implement them for the UA of the future. During the entire conference, they had the chance to get in touch with 15 international exhibitors who presented and explained their innovations to them at the Idea Market.

Inno Jam

The platform for young professionals and students in the field of User Assistance, who work beyond pure text production. The idea behind this is to give every participant 5 minutes to present his/her work and with this to enter dialog with the companies and institutions that are present. This doesn’t have to be a fully worked out concept, but is rather aiming to give food for thought in which way content can be conveyed creatively. The participants are kindly invited to take part in the remaining conference!


UA Camp

This is an open-ended activity, during which participants can engage and collaborate with other UA experts. We may provide possible topics upfront and ask your UA Camp team to work on them, or it can be completely freestyle. Results will then be presented on day 2 in a special workshop.