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Break through to the other side of user assistance

UA Reloaded 18 is a new conference format that tekom has developed together with the UA experts of SAP. The event takes place for the second time in a row. Instead of back-to-back PPT lectures, interaction, improvisation and inspiration take center stage.

The topics go beyond the classic portfolio of technical communication. We are now dealing with what User Assistance could disruptively change in the future. Here, international experts unveil the newest options: from video documentation to machine learning to virtual reality.

Impressions of the First UA Reloaded Conference




The main theme of UA Reloaded 18 is User Assistance. Our participants, mainly UA architects, technical communicators or video producerscan discover an interactive program with many networking opportunities. 


At UA Reloaded 18, you have the opportunity to take part in presentations and workshops where international expert speakers unveil the newest options in UA: from video documentation to machine learning to virtual reality. It is also the ideal platform to exchange knowledge and grow your network.


You would like to become a partner of UA Reloaded 18 and increase your visibility for your company and services? You will get more information about the various sponsoring options soon. If you have questions, please contact our sales team.

Software should be designed to augment the human, amplifying our creative problem solving abilities to tackle the big challenges in today's world.

Matt Ratcliffe


  • User Assistance
  • Social Videos
  • Service Design
  • Virtual Reality
  • Video Documentation
  • Cyberpsychology
  • Artificial Intelligence
  • Chatbots
  • Augmented Reality

To me AI is user assistance - technology that works effortlessly on a human level helping us to achieve our goals efficiently and effortlessly.

Dr. Edward Challis

My understanding of user assistance is that computers support humans in their daily life by performing the tasks that they can do better and/or faster than humans.

Dr. Philipp Daumke


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The Conference Venue

The conference venue on June 13-14, 2018 is SAP in St. Leon-Rot (near Heidelberg).


SAP-Allee 27
68789 St. Leon-Rot