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Augmenting Assistance: Successfully Incorporating Machine Learning into your Existing and Future UA Solutions.

This collaborative workshop will provide a framework for successfully adding machine learning (ML) capabilities to existing and future solutions, focusing on content personalization.

It will give insight into different considerations and opportunities enabled by the latest developments in ML and server deployment. Participants with any background can map their needs to the framework and better understand how to successfully deploy automated insight in an iterative way. This provides a path to augmenting support team capabilities and personalizing end user experience without completely restructuring existing solutions, and establishes an ML framework that evolves with future solutions.