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Lean Agile Service Design Thinking Doing, what?

Ever caught yourself discussing shiny new technologies that could be super useful without thinking through the users perspective?

Then service design or design thinking or however you want to call it might be for you. In his talk Klaus will give an overview of what the tools and methods of service design can do for you, and what they can’t. He’ll talk about why it’s not just a trend to focus on the customer experience and how it shifts our industries.