Program UA Reloaded 2019

Please find here the program of UA Reloaded 19.

Agenda May 15

Time	Event
08:00	Registration open
09:00	Welcome by SAP and tekom Sven Leukert (SAP), Michael Fritz (tekom)
09:15	Social Cues in the Human-Chatbot Interaction Stefan Morana
10:00	Making It Easy for Users Isn’t Easy – How AI Is Already Helping Dorothee Moeller
10:45	Coffee Break & Future Forum Visit our partners on the first floor and discover the Future Forum by a cup of coffee.
11:15	Building Customer Trust in the Era of Conversational AI Hans van Dam
12:00	Science Fiction: A Starship for Enterprise Innovation Ann Rosenberg
12:45	Lunch
13:45	Getting Started in Video Creation for User Assistance – Part 1 Anton Bollen, Christopher Gialloreto
13:45	Using Psychology to Make Chatbots and Voice Assistants More Helpful,... Hans van Dam
13:45	Framing Digital John Sumpter
15:15	Coffee Break & Future Forum Visit our partners on the first floor and discover the Future Forum by a cup of coffee.
15:40	Getting Started in Video Creation for User Assistance – Part 2 Anton Bollen, Christopher Gialloreto
15:40	Augmented Reality: State of the Art, Insights into Current Customer... Uli Henningsen
17:15	Panel Discussion Amy Lanfear, Stefan Morana, John Sumpter
18:00	Evening Event

Time	Event
08:30	Registration open
09:00	Keep Calm and Carry On: Reusing Existing UA Content for Your Chatbot –... Marianne Macgregor, Paul Tanzer
09:00	UA Reloaded Creative Jam – Part 1 Hosts UA Reloaded Creative Jam
09:00	From Science Fiction to Science Fact − Part I Katrin Redmann, Tim Schlippe
10:30	Coffee Break & Future Forum Visit our partners on the first floor and discover the Future Forum by a cup of coffee.
11:00	UA Reloaded Creative Jam – Part 2 Hosts UA Reloaded Creative Jam
11:00	Keep Calm and Carry On: Reusing Existing UA Content for Your Chatbot –... Marianne Macgregor, Paul Tanzer
11:00	From Science Fiction to Science Fact − Part II Katrin Redmann, Tim Schlippe
12:30	Lunch
13:30	Creative Jam: Presentation of Results
13:45	Make, Manage, Measure and Monetize Digital Experiences Konrad Moser
14:30	Inside Microsoft: UA Evolution amidst Digital Transformation Amy Lanfear
15:15	Wrap-up & Raffle
15:30	Official End of Event

Amy Lanfear will talk about UA evolution amidst digital transformation at Microsoft.

Marianne Macgregor and Paul Tanzer introduce to their workshop on reusing existing UA content for chatbots.

Anton Bollen and Christopher Gialloreto present the goals of their workshop on video creation for User Assistance.