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Program UA Reloaded 2019

Please find here the premliminary program of UA Reloaded 19! We fill up the agenda within the next weeks.
Stay tuned!

Lecture | Workshop | Break | Dinner | Party | Closing

Agenda May 15

Time Event

Registration open

Welcome by SAP and tekom

Sven Leukert (SAP), Michael Fritz (tekom)

Social Cues in the Human-Chatbot Interaction

Stefan Morana

Building Customer Trust in the Era of Conversational AI

Hans van Dam

Coffee Break & Future Forum

Visit our partners on the first floor and discover the Future Forum by a cup of coffee.

Science Fiction: A Starship for Enterprise Innovation

Ann Rosenberg

Presentation tba.

Lunch

How to Develop a Personal Brand and Start Utilizing Social Media for...

Robert Weller

Getting Started in Video Creation for User Assistance – Part 1

Anton Bollen, Christopher Gialloreto

Framing Digital

John Sumpter

Coffee Break & Future Forum

Visit our partners on the first floor and discover the Future Forum by a cup of coffee.

Getting Started in Video Creation for User Assistance – Part 2

Anton Bollen, Christopher Gialloreto

Using Psychology to Make Chatbots and Voice Assistants More Helpful,...

Hans van Dam

Workshop tba.

Panel Discussion

Moderation tba.

Evening Event

Agenda May 16

Time Event

Registration open

Keep Calm and Carry On: Reusing Existing UA Content for Your Chatbot –...

Marianne Macgregor, Paul Tanzer

Creative Jam – Part 1

Workshop tba.

Coffee Break & Future Forum

Visit our partners on the first floor and discover the Future Forum by a cup of coffee.

Creative Jam – Part 2

Keep Calm and Carry On: Reusing Existing UA Content for Your Chatbot –...

Marianne Macgregor, Paul Tanzer

Workshop tba.

Lunch

Creative Jam: Presentation of Results

Enhanced Customer Insights and Real-Time Optimization by Your...

Kirsten Knippschild

The Evolution of User Assistance at Microsoft: CX 2.0

Amy Lanfear

Wrap-up & Raffle

Official End of Event