Program UA Reloaded 2019
Lecture | Workshop | Break | Dinner | Party | Closing
Agenda May 15
Time | Event |
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Registration open |
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Welcome by SAP and tekomSven Leukert (SAP), Michael Fritz (tekom) |
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Social Cues in the Human-Chatbot Interaction |
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Making It Easy for Users Isn’t Easy – How AI Is Already Helping |
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Coffee Break & Future ForumVisit our partners on the first floor and discover the Future Forum by a cup of coffee. |
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Building Customer Trust in the Era of Conversational AI |
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Science Fiction: A Starship for Enterprise Innovation |
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Lunch |
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Getting Started in Video Creation for User Assistance – Part 1 |
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Using Psychology to Make Chatbots and Voice Assistants More Helpful,... |
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Framing Digital |
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Coffee Break & Future ForumVisit our partners on the first floor and discover the Future Forum by a cup of coffee. |
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Getting Started in Video Creation for User Assistance – Part 2 |
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Augmented Reality: State of the Art, Insights into Current Customer... |
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Panel Discussion |
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Evening Event |
Agenda May 16
Time | Event |
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Registration open |
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Keep Calm and Carry On: Reusing Existing UA Content for Your Chatbot –... |
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UA Reloaded Creative Jam – Part 1 |
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From Science Fiction to Science Fact − Part I |
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Coffee Break & Future ForumVisit our partners on the first floor and discover the Future Forum by a cup of coffee. |
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UA Reloaded Creative Jam – Part 2 |
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Keep Calm and Carry On: Reusing Existing UA Content for Your Chatbot –... |
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From Science Fiction to Science Fact − Part II |
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Lunch |
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Creative Jam: Presentation of Results |
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Make, Manage, Measure and Monetize Digital Experiences |
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Inside Microsoft: UA Evolution amidst Digital Transformation |
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Wrap-up & Raffle |
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Official End of Event |
Amy Lanfear will talk about UA evolution amidst digital transformation at Microsoft.
Marianne Macgregor and Paul Tanzer introduce to their workshop on reusing existing UA content for chatbots.
Anton Bollen and Christopher Gialloreto present the goals of their workshop on video creation for User Assistance.