Although Twitter is all-public and real-time there is no need for fear. Learn the tools of trade hands-on and get comfortable with all different features by just playing around. I will explain to you the basics of personal branding while optimizing your profile and setting up your output stream on the fly. I’ll reveal the secrets of Twitter power-users and teach you the efficiency tricks to step up your game. Within the group we’ll discuss the possibilities to assist your customers within social media and how to sell this service successfully.