Keep Calm and Carry On: Reusing Existing UA Content for Your Chatbot – Part 1

Chatbots have become increasingly popular in recent years, but in user assistance, they are still rarely used. As a technical writer, you may even fear that you need to reinvent the wheel and write the chatbot content from scratch.

To that we say: Keep calm and carry on, because there is huge potential regarding the reuse of your existing text-based user assistance. In this workshop, you’ll find out about these reuse opportunities and get the chance to build your very own chatbot!

Please bring your own laptop and have Google Chrome installed.