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Break Through to the Other Side of User Assistance

UA Reloaded is a new conference format that tekom has developed together with the UA experts of SAP. The event takes place for the third time in a row. Instead of back-to-back PPT lectures, interaction, improvisation and inspiration took center stage.

As user assistance (UA) needs to go beyond flat text to innovative new formats and media types, technical writers need to get ready for new technologies, such as voice interaction, to be able to create cutting-edge deliverables for today and the future. With the right tools and infrastructure at hand, and by collaborating with customers to design and prototype new UA concepts, the user assistance community should aim to develop an end-to-end knowledge experience that is attractive to every user.

At UA Reloaded, we don’t want to deal with any of the traditional topics that fill the agenda of a standard UA conference. Instead, we intend to take a fresh look at the topic of UA and how new technologies and developments can be re-imagined in the context of user assistance. We will provide conference participants with a place where they can see and interact with "new" technologies in such a way that they can draw their own conclusions about how to implement them for the UA of the future.

The participants have the opportunity to take part in presentations and workshops and to enjoy an interactive program and many networking opportunities, such as:

UA Reloaded Creative Jam

With the UA Reloaded Creative Jam, we’re offering a unique design and content development experience, where teams of creative minds (that’s you!) can compete in a tournament utilizing different tools, including AR and VR applications and devices, as provided by Karlsruhe University of Applied Sciences.

Experts will be on site to support you regarding the usage of the software products used to create your content. You will get the chance to showcase your workshop results in the Audimax, and an expert jury will decide on the winner of the UA Reloaded Creative Jam.

Future Forum

With the Future Forum, we provide the participants a place where they can see and interact with "new" technologies in such a way that can draw their own conclusions about how to implement them for the UA of the future. During the entire conference, they get the opportunity to get in touch with international exhibitors who will present and explain their innovations to them.